Please review our policies and procedures and let us know if you have any questions or concerns by contacting us.
Payment & Shipping Times
We accept most credit card/debit cards. Most orders are shipped from Mainland UK on the same day if received before 1 pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase. We do not ship on Saturday or Local/Public Holidays. Customers must allow 10 working days for delivery before we will reship or refund orders. Any returns should be sent to the following address. Please include a note with your order number, name and address etc with your returned items.
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Refunds and Reshipments If you have ordered items from us that you no longer need, want or unhappy with, please contact us to arrange your refund and returning the item.
We accept faulty items back from our customers within 7 days of delivery however, the item should not be personalized and be in their original packaging.
Any items that you return due to be faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 14 working days before we refund Your order or ship a replacement for the faulty item. We aim to complete all refunds processed within 14 working days.
Any orders returned after 30 days are not entitled to any refund.