FREQUENTLY ASKED QUESTIONS
If you have ordered items from us that you no longer need, want or unhappy with, please contact us to
arrange your refund and returning the item.
We accept faulty items back from our customers within 7 days of delivery however, the item should not be
personalized and be in their original packaging.
Any items that you return due to be faulty will be refunded in full including the delivery charge. The refund will
be issued once we have inspected the item/s, you will be notified via
email of when you should expect the refund. Customers must allow 14 working days before we refund Your
order or ship a replacement for the faulty item. We aim to complete all refunds processed within 14 working
Any orders returned after 30 days are not entitled to any refund.